com ) to arrange an appointment for our collection team to come round and pick it up. Pack up your equipment in the Virgin Media recycle kit provided. I ordered and paid the initial fee for a contract with Virgin Media Broadband. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Step 3 - Label the box – a letter came with the. Understanding your Virgin Media bill. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. Virgin Mobile billing. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. Options. Options. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. We. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. Regional Customer Premise Equipment Collections Manager Virgin Media. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. I'm having the same issue with virgin been told the back office team are contacting me then turns out they were ringing the wrong number but it's the one on my account before I cancel all 4 my mobiles my tv board band and phone is there anyone that can help. 5203876. uk. Connect25-4022. Dave. Job description from Virgin Media Salary: £27,500. 1800 941 114. I have explained this to every agent and have never been able to get my number removed from the system. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. uk. Tuning in. Options. Chop and change TV, broadband and phone services to create the perfect deal for you. Now not replying to my emails or live messages. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Hello , Thanks for responding. Our customer service team is available to help you 24/7. 12 months’ welcome discount on 12 month minimum term: New customers only. Tried to rebook and never got the email confirmation. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment. I am currently working as an Apprentice Support Specialist within Virgin Media, working in harmony with both the Future Careers and Operations side of the business. Are you looking to cancel your Virgin Media chronicle? Employ you conclusion cancellation guide for all request relating up leaving Virgin Media. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. How to Watch ; Switching ; Virgin Media furthermore O2 ; Assistance. Imagine my surprise then when I today received an email from another debt collection. Never go for it” Resolved “Over charging” Resolved. , and Saturday and Sunday, 8. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. But I'm still a customer. Shop. Thank you for posting, welcoming you onto our community forum 😊. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. Why should this process be so complicated when the box has been illegally drilled into my property. I have recently left Virgin Media due to moving to an area where you have no presence. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. Connoleg. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Forum; Apps. If we do, we’ll either text or email you (from [email protected] to schiff content Accessibility Help . If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. This is what’s known as being a member of the Distributor Take-back Scheme (Virgin Media Ltd 9585). 3m items, including set-top boxes. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. lobat. richardsch. You can see your private messages at the top of the page, in the envelope icon. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. Also when I followed the instructions and peeled off the original address. We do initially offer an appointment when we get in touch via text. Equipment Collections Representative Virgin Media. 0 Kudos. Today I have had a text and an email saying I haven't returned the kit. Clearly I sent the equipment back as VM have said they have received 2. on 15-11-2022 15:14. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Meet the Team. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. For more information, check out. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. Today I have received an email and a text message regarding the return of my equipment and. VM don't need the ethernet or coaxial cables returning. Sunday: 8am to 6pm. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. We would like to show you a description here but the site won’t allow us. Forum Team. Options. New around here? Check out. I’m returning my Virgin media equipment and after discussing my options with a team member we decided to send my return pack to my new address after I moved out of the property which had the virgin media wifi. Virgin Media Collections Agent Reviews. So Virgin swapped to postal collections only. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Termination date 6 April. STOKE ON TRENT. com, the worlds largest job site. If you can set up using a Self-Install pack, but choose to use an engineer for. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Your equipment will be delivered by the courier company, DPD. | Read 3,621-3,640 Reviews out of 74,487The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. I dont have the - 5205783. Updated 18 Jul 2023. You should receive an email confirming the returns though 🙂. Hi, I moved from UK to Australia 2 months ago and was able to break out of my Virgin contract 3 months early. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. 9 months’ discount (£274. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. Turn on and start the Box. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. It’s all part of the Virgin Media service. Apply for the Job in Equipment Collections Representative at Bradford, . View the job description, responsibilities and qualifications for this position. Mbps average. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. Hi everyone, I’ve been receiving calls from either +44 20 7059 4000 or +44 800 408 9340 on a daily basis and reportedly coming from Virgin - 5232252. If you have a diagnosed fault with your TiVo, it will be replaced with a V6 as a matter of course. Virgin Media customers can return their equipment for free. I have also been reminded each. For more info on what equipment needs returning to us see here. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. They have been chasing payment directly and through 3 debt collection agencies. It. Hi - thanks for replying. Thanks for posting on the Community Forums. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi @JK2000. Visible. If it’s not a technical issue you need help with then we’re here to support you on. so i obviously refused that and went onto the 2nd person, they told me that £31. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. Virgin Media is a. Bob. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. My son gave me authority to deal with this on his behalf. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. etc. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. 3 weeks ago. Saturday: 8am to 8pm. The answer is yes. Options. Virgin Media Quickstart set up. Hi, Hope all are well. The forum team maybe able to help and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Thanks for your post. If for any reason you're unable to be in at the scheduled collection time, you can reschedule with Actavo by contacting them directly on 01 4405310 or by emailing. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. This depends on the equipment you want to recycle. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. If you would like more information on the Starter Collection please call a Virgin Customer Services agent on 0843 515 8680. Sign in or register . Gateshead. Bradford. Step 3 - Label the box – a letter came with the. Please follow the simple instructions we've provided in the pack that we delivered with the new. The equipment was a Virgin Media Hub 3 and the technician was here on the 3rd February to install a new one and take the old one away. Starter Collection Virgin Media Collections provide one of the U. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. £25. I spoke with the an agent again and they told me that there was no. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Equipment collection . Many thanks,Sorry to hear that you're not able to find your door step collection date. 0 Kudos. Virgin Media recycle kit usually comes with a letter. Only members can see who's in the group and what they post. Virgin Media billing and payments help and support. Choose the best spot for your wifi hub. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. It's easy to find the help you need for your broadband, home phone and mobile account on the go. They'll text and email you with a delivery date and provide you with a tracking reference number. Also note date and time the items are collected and some identifying details of the person who collects (van reg. The other side of your role includes re-contracting existing customers. Partial disconnection - Removing one or more products/services from your account, but remaining a Virgin Media Business customer with other products/services. Good job if you're placed with a good team of people. You can ret. no. Make a payment. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag pleaseSimply ring our friendly customer service team. : £25K. 50) and extra HD box worth £6. on 22-09-2022 11:27. We all know and love the internet and TV services that can enter our homes through entry points. Plug into the Virgin Media wall socket. Give our Customer Care team a ring on the numbers below. Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. Many of the electrical and electronic items that we throw away can. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. 2 weeks after this I was sent a bill for the disconnection again. To return your equipment, simply click the link and follow the instructions. Find out more. Don’t. I have to return my booster and all I get all the time are messages from Virgin saying return your kit. Broadband. We would like to show you a description here but the site won’t allow us. Additional comment actions. You can also use Parcel Motel to return your equipment, you will be able to. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. Resolved “sms message received about winning money” Resolved “Credit limit” Resolved “Horrible cservices. Discount worth up to £511. 3 weeks ago. Salary: £25,000. Mon-Sat 9am-5pm. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. The equipment must be in its original box, with all relevant accessories and paperwork included. QuickStart, set up and connections. Excludes Essential broadband customers from 10 November 2022. Mobile customers. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old. ) of all kit that you are returning. Turn on your TV and get connected. Relocating Virgin Media equipment, such as TV cables. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. I have emailed Virgin back to send me a return label but have heard nothing for over a week. Here’s your guide to all the excitement. Function:Customer ContactClosing Date:14/04/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. I left Virgin months ago and have arranged for my equipment to be collected. 22 received an email from virgin media and medallia confirming it had been received, that it wo. Joining in. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. Am you looking to cancel your Virgin Media account? Use our contract cancelling guide forward all inquire relating for leaving Virgin Media. 0k per year. With this in mind, I have gone ahead and sent you a private message to confirm a few details. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. Hello. when you join us. on 10-03-2023 19:57. Apply to Virgin Media jobs now hiring in Foxhills on Indeed. co. Apologies for any inconvenience. Wrong equipment sent for hub 5. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Hub 5X: up to £85 per unit. You’ll also find straightforward tests that’ll check for faults on your own phone line. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting. Options. I submitted a complaint on the online system, didn’t hear anything back from them. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Termination date 6 April. Virgin Media London, England, United Kingdom. Working hard to help connect the nation, shop our offers and order online. Click below to get introduced to the hard working Virgin Media Help & Support community team, who are here to help you help each other. 1. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Debt collectors have now made contact for payment. Will charge remainder contract as unfulfilled Death certicate will not change status either. 11. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. 150 – if you’re calling from a Virgin Media mobile or mobile. 5k per year. Step 2. Chances are they'll flunk handling the complaint, but then you. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. I had an email -. equipment, enabling us to save space on our fleet. co. Virgin Red has opened its doors on an exclusive, invitation-only basis – with groups of new members joining the new Virgin Red app over the course of several weeks. £21,968 - £22,369 a year. Gave VM 30 days notice to terminate on 7 March. So is this legite thank youEquipment not received. They provide telephone, television and internet services. Returning equipment. . on 19-01-2022 12:56. Apple Fitness+ is free for 3 months, then £9. This promotion means you won’t pay the usual setup fee of £35. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. I have recently left Virgin Media due to moving to an area where you have no presence. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. People enjoy this job; Good employer; Good shift notice; Respectful managers; Proper breaks; 7. Nottingham, England. Options. Are you looking to cancel your Virgin Media account? Use our contract cancellation guide for all faq relating for leaving Virgin Media. On our wavelength. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. They have messed my bills up and after 2 conversations this week, they have decided to restrict my services even though they told me it was their issue so my services wouldn’t be restricted! So now need to speak to collections! Thank you Build the ideal Virgin Media package for your unique needs. 6 followers 4 connections. This is absolutely diabolical service. Now received a txt to collect with confirm and reschedule the date typed address but no one has asked for new one only that I will receive a txt for a reminder of the date. It’s the fastest sport on Earth – and it’s back for 2023! Formula One returns with the Bahrain Grand Prix, taking place at Sakhir’s International Circuit on Sunday 5 March. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. Any remaining balance will be applied to subsequent bills until the. Join to view profile Virgin Media. SpeedYou can then easily manage your appointment online if you need to make changes. To learn more about our equipment and technical support click here. About our Virgin Landline help and support page. The Bahrain Grand Prix is on Sunday, signalling the start of another thrilling season of Formula One racing on Sky Sports. Virgin Media Television;. VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath27500 Function: Customer Contact Closing Date: 30/01/2023 Salary: £27,500 Basic Salary: £25,000 per annum London Weighting Allowance: £2500 per annum You’ll be the person who collects our equipment from active or disconnected customers premises. Find Reviews. Seacroft, England. Hi there, very sorry to hear this, have you tried ringing our team. Any remaining balance will be applied to subsequent bills until the credit is used. Once you've got your equipment home, you may need some help setting it all up. Our VAT number is 591819014. Quickstart is the quickest and easiest way to setup our services. You may also wish to ring us on 0345 454 1111, and our team may be able to. Browse Virgin Media Virgin Media Community. Broadband. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. Simply press 1 when you get through to the automated menu, and you'll be put. Collection of kit. New around here? Check out the do's and don'ts, in our Community. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). This is 17. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. Once the system processes the return, the reminders will stop. Home. Terms and Conditions – PAYG Mobile. By online chat If you prefer, so you can chat to us online if you’re thinking of. You can find loads of helpful information on. Rosie Taggar Employee Engagement and Communications. Great. . You also have not sent me any packaging to return the equipment. As one of the UK’s largest businesses, we are powered by a epic, diverse and high performing. Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. on 30-01-2023 13:58. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Their Resolution Team emailed me in Dec22, gave me a complaint number and informed me. When you place your order, we'll let you know. Forum Team. Chop and change TV, broadband and phone services to create the perfect deal for you. co. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully charging you for failure to return. You have now charged me £40 for equipment I do not want and would be happy to return. Registered office address: 500 Brook Drive, Reading, RG2 6UU. Proper breaks; 7. I don't work for Virgin Media. 99/month or £79. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. 21000 Function: Customer Contact Closing Date: 25/08/2022 You ll be the person who collects our equipment from active or disconnected customers p. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. Stream from Virgin Media. To find your nearest collection point, just go to recycle-more. We’ll do our best to resolve your complaint on the call, but sometimes we’ll need to look into things in more detail and reaching a resolution may take longer. On this letter, there is a label sticker. Skip to kopf content Accessibility Help . In-Home Telecoms & Energy. Go to Virgin Media support. To get the full benefit of both, I would like to relocate them to another room. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. Seacroft, Leeds. Once the equipment is returned to us, you'll be refunded the. Enjoy this video!Thank you for watching!***Pl. Call us from a textphone on 18001 0345 454 1111. Beyond that, sometimes the port seems to get 'stuck' and requires further intervention from VM to complete. I guess the first lady I talked to misinterpreted it. On this letter, there is a label sticker. Mobile Your Account. By Email: To download the relevant forms, please see visit our Help pages. Various cable mediums are used in modern systems to transmit data. Firstly you upgrade my contract without concent, then when I complain you confirm the issues and then cut me off a month earlier that agreed. All our offices and call centres are working to Covid secure guidelines. . It is usually a mail returns bag or a plain flat-pack returns box. Equipment Collections Representative Virgin Media. I'm sorry to hear you've been struggling to send your Hub 3 back to us. IT Department. 28 December 2011 at 1:11PM. Final payment in Collections. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. It's an outstanding balance and will just go through the collections process. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. The Virgin Group is proud to launch its exciting new rewards club, Virgin Red, which will reward Virgin customers across the Virgin family. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Part of your role would include door-to-door sales with new residential and business customers. Hi, I was informed that my VM kit will be collected today. installation time, give us a call. Share with up to five family members. Although I moved recently I've already returned the old equipment.